Questions and Answers
Q: What kinds of shoes you produce?
R: Wedding shoes, girls fashion shoes, school shoes, women shoes and men leather shoes,etc.
Q: What is your minimum order quantity(MOQ)?
Wedding shoes is 1 pair. If you want to buy 1 pair or sample, you can visit our retail store http://www.aliexpress.com/store/405382 More details please contact me online or via E-mail. We have many customers which open a shop. They often order 10~50 pairs each time.
Some girls shoes is 1 pair, because we have many shops in China. We make many stock put in our warehouse. If you want to buy 1 pair, please visit our sokoll store http://www.aliexpress.com/store/405382
Other girls shoes MOQ is 50~500 pairs each model per color. Different quantity different price.
If you provide your own design, minimum order quantity is 300~500 pairs each model per color. Anyway, we have to check the design first. The main reason is that shoes mould, shoes last,etc.
Women Shoes is 100 pairs each model per color. Price is subject to your quantity.
School Shoes is 300 pairs each model per color. Price depends on your quantity.
Q: How much is the sample cost?
R: In general, shipping cost is usd 100.00 per pair including shipping cost. Sample cost will be returned when you place a formal order.
If you want to get wedding shoes samples, the sample cost is given as retail price;
If you want to get girls shoes samples we have stock, the sample cost is given as our retail price,too. Any questions, please contact us through E-mail or telephone.
Q: Where is your main market?
R: 50% of bridal shoes to Australia and Russia, 20% girls shoes to Israel and USA, 30% ladies shoes Europe.
Q: What kinds of payment can you offer?
R: T/T (30%~50%) in advance, balance before shipment),Western Union, L/C at sight, Paypal, Escrown,etc.
Q: How long is the Production Lead Time?
R: 20- 50 days after deposit paid.
Q:What is your main Shipping Methods?
R: Ocean Carriage.
Q:Which is the near port for FOB Shipping?
R: Yantian,Shenzhen,Mailand,China.
Q:May I know your Working Time?
R: Of course.9:00am - 6:30pm, Monday to Saturday; 9:00-12:00 Saturday
(UTC+8).
Q:If I come across the quality or product problems,which way can I get help and support?
R:Please kindly check the packages after you receive the goods, if you got wrong products/ quality problem/ short q'ty, please get back to us as priority. Please note that you need to send us pictures of the defective items concerning this, and we will consider to replace or refund accordingly.
Q:How to custom shoes?
R:1. You can choose our any design and tell us how high heel you need, which bows or decoration you need, and color, material.....
2. You also can provide your design to us for make samples. We are pfofessional bridal shoes manufacture.
Q:Can we use our logo?
R: Of course, your logo is acceptable. You just send us logo files(PDF or JPG), tell us logo size, color. We can do logo in screen print, embossed and hot stamp.
Main Buying Procedures:
1.Enquiry: contact us by email, phone call, fax, Instant tools (Trademanager, MSN, etc) and let us know your enquiry.
2.Discussion: specify the items you want, confirm specification.
3.Quotation: Prices offered and accepted.
4.Place order as per contract or discussion.
5.Proforma bills offered to double confirm the order for both sides record.
6.Payment settled.
7.Order completed under our arrangement.
8.Goods shipped as per contracted term.
9.Goods arrive at local port or warehouse, depending on contracted term.
10.Support & re-ordering.
Feedback from Customer
Main Buying Procedures:
Customers' success is our pursuit, we are trying to create really value for customer. We fully consider the diverse needs of customers, the service of pre-selling, and promise to make customers satisfy, as well try our best to meet various needs of users.
Cooperation Principle
The company practices the humanized management, fully exploit potential of every employee, and provide employees development space to meet different needs; realize the dream of different business staff, pursuit the common development between the enterprise and staff.
We regard enterprise culture as the highest level, reach an agreement on values and enterprise idea for employees through the edification of corporate culture, cultivate employees the spirit of love hillock, and at the same time, ensure to achieve the goal of the company plans through the company's institutionalized management.
Operation Principle
Provide the best service, the most reasonable price, the best quality.
Promise to delivery every goods in time, and confirm shipment details carefully.
